Ÿ Assist client. in leveraging existing investment in Information Technology by ensuring the smooth running of existing systems and by deriving maximum benefit from existing systems.
Ÿ Assist client in the selection and deployment of new IT products and services to meet new technical challenges and changing business requirements
Ÿ Support client’s IT infrastructure and take measures to maximise system availability as well as advise on methods by which existing systems may be enhanced and/or improved.
Ÿ Perform diagnosis and take corrective action when problems arise and wherever necessary, liaise between client and its various IT suppliers to ensure rapid resolution of technical problems

System Management

The smooth running of information systems relies heavily on the underlying system and network infrastructure. Our system management support package is designed to assist client to maximise system availability by performing critical system administration and planning of important tasks, such as:

Ÿ Establishment of standards for various aspects of the IT infrastructure. (e.g. Standard for PC installation, procedures for adding / removing users etc…)
Ÿ Establishment and enforcement of security measures and policies
Ÿ Disaster recovery planning
Ÿ Regular verification of backup validity and backup procedures
Ÿ Monitor servers to detect or anticipate problems such as low disk space, security breaches, hardware faults etc.
Ÿ Server and Network Performance monitoring and optimisation.
Ÿ Advise on the installation of upgrades and patches that may become available form system software vendors, as well as perform such installations where necessary.
Ÿ Installation of new hardware such as user’s workstations, printers, modems etc.
Ÿ Management of User’s workstations with respect to operating system installation, performance optimisation and access to network resources.
Ÿ Installation, deployment, upgrading and troubleshooting of desktop application software.

We also have the capability to perform a wide range of system management tasks remotely. This enables us to react quickly to situations that require immediate attention as well as contribute to reducing management costs.

Network Support

Networking and communications is a field in which InterTek Laboratories excels. We have extensive hands on experience in installing, maintaining, and supporting a wide variety of networking products and technologies.

Our networking services can be categorised into four main areas, namely:

Ÿ Physical Infrastructure
Ÿ Network protocols
Ÿ Server Operating Systems
Ÿ Workstation Operating System
InterTek Laboratories has the expertise in installing & maintaining networks based on a wide spectrum of networking hardware, protocols, server and workstation operating systems such as:

Ÿ Network Hardware
  Twisted Pair UTP/STP/FTP
  10 BaseT, 100 BaseT, 1000BaseT, 10G networks
  Fibre Optic Cable
  ADSL/Cable Modems
  WAN Routers including Cisco and Mikrotik
  Bridges
  Managed / Unmanaged Switches

Ÿ Network Protocols
  TCP/IP
  Novell IPX/SPX
  NetBIOS
  NetBEUI

Ÿ Server Operating Systems
  Microsoft Windows 2008 Server/Advanced Server
  Microsoft Windows 2003 Server/Advanced Server
  Microsoft Windows 2000 Server/Advanced Server
  Microsoft Windows NT v4.0 / v3.51
  Microsoft Small Business Server
  Novell Netware 5.0
  Novell IntraNetWare 4.1x (aka Novell NetWare 4.1x)
  Novell Netware 3.2 / 3.12 / 3.11
  A variety of UNIX platforms namely:
Linux
Sun OS 5.x (Solaris 2)
Sun OS 4.1.x (Solaris 1)
AT&T System V Rel 4 / 4.2 (SVR4/SVR4.2)
SCO Unix

Ÿ Workstation Operating Systems
  Microsoft Windows Vista
  Microsoft Windows XP
  Microsoft Windows 2000 Professional
  Microsoft Windows 95/98/ME

To enable us to keep abreast with the rapid developments in networking technologies, InterTek Laboratories devotes a substantial amount of funds and energy in house training, research and product evaluation. This enables us to deliver quality networking services and solutions based on state of the art technologies and practices. It also gives us the necessary exposure to be able to make recommendations that protect our clientele's long-term investment in information technology.

Application Software Support

Another important component of InterTek Laboratories' support strategy is the ability to support popular software packages and applications software. Below is a non-exhaustive list of software that we are capable of supporting.

Ÿ Microsoft Office v 4.3/ 95/97/2000/2003/XP
  Excel
  Word
  Access
  PowerPoint
  Schedule
  Outlook
  Outlook Express
Ÿ Microsoft Internet Explorer
  Microsoft Publisher
Ÿ Lotus Domino Enterprise/Applicaton/Mail Servers
Ÿ Lotus Notes/ Notes Mail
Ÿ Microsoft Exchange
Ÿ Netscape Navigator

User assistance & training.

InterTek Laboratories can provide these services to assist client’s staff in acquiring skills that would normally be difficult to acquire using traditional training courses. Such skills are ad hoc reporting, advanced use of desktop applications, basic system management functions (e.g.: printer queue management) etc. One further advantage of this approach to training is that the content can be tailored to meet specific need of the individual(s) and take into consideration the specific systems in use.

Working With Third Party Suppliers

InterTek Laboratories fully appreciates the fact that modern IT solutions frequently require the participation of multiple vendors. InterTek Laboratories commits to work and co-operate fully with client’s suppliers whenever required.

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